🔄 Refund & Return Policy

At ScentsZonePK, customer satisfaction is our top priority. We take pride in delivering high-quality fragrances with care. However, due to the nature of perfumes, we have specific guidelines for refunds and returns.

✅ Eligibility for Return or Exchange

• You may request a return or exchange only if:

  • The product received is damaged, defective, or incorrect.

  • The issue is reported within 24 hours of delivery.

• The item must be unused, unopened, and in its original packaging.

🚫 Non-Returnable Items

• Opened or used perfumes.

• Orders placed by mistake or change of preference after delivery.

💸 Refund Process

• Refunds will only be issued if the product is out of stock or cannot be replaced.

• Refunds (if approved) will be processed within 7–10 working days through the original payment method.

• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or mobile wallet.

📦 Return Shipping

• If the error is from ScentsZonePK (wrong or damaged item), we will bear the return shipping cost.

• If the return is due to any other reason, the customer will bear the shipping charges.